What is One Thing You've learned from your users/customers this year?

Question

We all have learned something this year.

Either from a Twitter Community you've grown or a B2C/B2B product.
If you can choose ONE thing that was really valuable for your journey.

What would it be?

Richard Shepherd · Accepted Answer

That users fall into four categories, tech enthusiast, visionary, early majority, late majority.  I have done user interviews with users from all four and now I know which ones are which.  The learning is to focus on one type at a time.

What's your learning Daniela?

MyGiftCardSite · Answer

Thanks for the information and nice post MyGiftCardSite

Daniela Passos · Answer

@richardesigns

That is amazing, thanks for sharing Richard!

For my Phovi community, IRL > virtual hangouts > text chats, Highlighting Phovers has been something awesome and leveled up competition and participation, 
Set the tone early & often, Make it different, fun, and exclusive, create rules, enforce them, and ban trolls (!)

:)

What is One Thing You've learned from your users/customers this year?

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