AI-Powered IT Support: The benefits and limitations of using AI in customer support and IT helpdesks
Nitesh Jamod
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Drew Dunham@drew__dunham
I’ve seen AI in IT support speed up response times, but I still think it needs a human touch for complex issues.
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AI can handle basic support, but I’m wondering how does it manage more nuanced problems? Does it escalate quickly?
I’ve used AI-powered IT support, and while it’s fast, it sometimes struggles with unique issues. How do you keep it effective?
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@mathews_simons AI-powered IT support is great for speed, but pairing it with human oversight ensures unique issues are handled effectively.
AI can definitely speed up response times and handle basic support queries, but I agree that complex issues still need that human touch. Maybe a hybrid model using AI to triage and route issues, with humans stepping in for the tricky stuff, could provide the best of both worlds 🤖👨💻