App unable to open product page
Delia Wu
19 replies
Hi PH friends, has anyone encountered this error message "Hmm...something went wrong" error page when trying to open the product page from link on the app? It started happen to me and my partner since a few days ago, but it doesn't seem to happen to others. I tried to delete and reinstall the app but the issue persists. Anyone knows how to fix this?
Replies
Gabriel Silas@gabriel_silass
Mine is working fine, which phone are you using?
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I got a blank page on my android when I open a product page that is about to launch.
@razayousaf mine is iPhone. So this seems to be not just me. Seems like a bug on the app?
Same I encountered this problem too. Clearing the app cache worked for me. Try that and see if it resolves the issue
I faced the same issue and found that updating the app to the latest version resolved it for me. Maybe check for any available updates.
This happened to me as well. I contacted support, and they suggested checking your internet connection. Sometimes a weak connection can cause issues like this.
I had this problem a few days ago too. It seems to be a temporary glitch; maybe try again later or reach out to support for a more permanent fix.
I faced the same problem recently. It might help to check if there’s an app update or clear your app cache. That fixed it for me!
I had this error message pop up too and was worried it was just me. Deleting and reinstalling didn’t work for me either. Maybe reaching out to support might get us a more concrete solution?
I’ve been getting the "Hmm...something went wrong" error as well. It could be a server-side issue hopefully, the team will address it soon. Anyone tried accessing the page from a different device?
Hi Delia, I’ve encountered similar issues before. It might be worth checking if there are any updates available for the app or clearing your cache. If the problem persists, contacting the app’s support team might help resolve the issue.
@elido_dial Thank you, I’ve reached out to support and waiting for their feedback. I’ve tried deleting and reinstalling but it’s still like that. How did you clear your cache?
I had a similar issue before. It might help to check if the app’s permissions are set correctly or try accessing the link from a different device or network.
Hi Delia, try clearing the app’s cache or testing on another device. If the issue continues, contacting support might help.
Same issue here. Tried reinstalling the app but still getting a blank page when I click on that upcoming product. Dev team needs to look into this ASAP before the launch!