Chat vs. Call? Spill the tea! What's your fave for customer service?

Question

The age-old debate: texting customer service (chat) or talking to a rep (call). It's a growing trend to see chatbot options offered, but some still prefer the human touch.

Andrew C. · Accepted Answer

@rahul_agarwal23 absolutely... its the simplest form of solving problems of the customer... you use chat too?

Andrew C. · Answer

CHAT any given day... it so much easier to keep track of conversations and commitments

Daniel Burns · Answer

Depends on the question and if the issue I am having needs a quick response or not. Generally, I prefer to chat when seeking a direct answer, if it isn't something urgent.

Rahul Agarwal · Answer

@andrewcanday Yes Andrew, we do use chat for our customer support and have been getting really positive response from the customers

Vertika Nigam · Answer

Personally, i don't like talking to bots.

BUT, sometimes when it's a quick resource I'm finding on a company's knowledgebase, it's okay to have a bot give that direct link to the resource to me.

ALSO, it's better to chat with a human to explain a complicated issue, or when the problem cannot be solved by one of their existing help articles.

AND, sometimes when needed, I'm also open to connecting with the support staff over a video call to figure out the solution for my problem.

Rahul Agarwal · Answer

@andrewcanday Also, no pitching! there are just to the point solutions

techinon · Answer

My personal favourite is calling customers and for that purpose i use zong to zong call pkg. Unlock seamless communication with our comprehensive guide to Zong to Zong call packages. Whether you're staying connected with family, managing business calls, or simply catching up with friends, our platform is your ultimate resource.

Rahul Agarwal · Answer

@kristan_salessubs Makes Sense! A voice is necessary to guide when stuck in complex situations.

Chat vs. Call? Spill the tea! What's your fave for customer service?

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