Cheat Sheet: What does a great response look like?

Here are a few examples of how you can respond to online reviews with grace: 1. Address the reviewer by their name. 2. Thank the reviewer for taking the time to share their experience. 3. Address the specific points mentioned in the review. 4. If the review highlights a negative experience, take ownership of the situation. 5. Offer a way to address any issues raised in the review. 6. Showcase your business's strengths related to the reviewer's experiences. 7. Assure the reviewer that you take their feedback seriously and that you are actively working to improve your business.