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  2. Do you expect a company to respond to your comments on...

Do you expect a company to respond to your comments on social media? Instagram, Facebook etc...

Ghost Kitty
4 replies
If you're presented with promoted content or stumble upon a product you're interested in and either comment or ask a question, are you expecting that brand to respond? Would love to see the how many people A) Are expecting responses and B) Judge the response-rates of a company.

Replies

Purple Ocean
It seems to me that having expectations of a response from a company on social media platforms like Instagram is reasonable. Engaging with Instagram customer service could facilitate direct interaction, enabling companies to address queries and feedback swiftly. This personalized approach exemplifies a commitment to customer satisfaction.
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Neha Khan
Social Champ
Using Social Champ, it's crucial for a company to actively respond to comments on social media platforms like Instagram, Facebook, and others. Engaging with the audience demonstrates a commitment to customer satisfaction and creates a positive brand image. By promptly addressing comments, whether positive or negative, it shows that you value their feedback and opinions. This two-way interaction builds trust, encourages more interactions, and fosters a loyal and satisfied customer base. Additionally, responding to comments provides an opportunity to address concerns, resolve issues, and gather valuable insights for improving products or services.
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Crazy Cobalt
Nearly eighty-nine percent of clients want a reply to their social media posts within 24 hours. However, while 63% of complaints are addressed within 24 hours, just 32% of customers are satisfied with the service they received. snake io
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