Do you find it harder to obtain or retain customers?
Kirsten Nelson-de Búrca
2 replies
In contemplating plans for 2024, I wanted to reach out to the community here to ask whether gaining new customers or keeping existing customers is easier or harder, and why you find that is for you/your product!
For me, retention is definitely the bigger issue - ensuring that customers understand how best to use my product is the main thing I want to work on related to this in 2024.
What do you think?
Thanks, PH Community! ✨
Replies
Mehul Fanawala@mehul_fanawala
Retention is the biggest issue and we at The Clueless Company help B2B SaaS businesses reduce the churn.
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IXORD
It's always harder to retain customers.