Do you maintain public knowledge base? How?

Yes. We require FAQ page and a Documentation page. We use Document360 for it. Document360 can indeed be used as a public or internal, or mixed knowledge base. It provides a range of features and capabilities that make it suitable for creating and maintaining a knowledge base accessible to the public. Here's how you can use Document360 as a public knowledge base: Create and organize articles: Document360 allows you to create informative articles using its rich text editor. You can structure your content with headings, subheadings, and bullet points to enhance readability. Categorize and tag your articles to facilitate easy navigation and searchability for users. Customize the design and branding: Document360 enables you to customize the appearance of your knowledge base to align with your brand. You can customize the color scheme, upload your logo, and modify the layout to provide a consistent and branded experience for your users. Public access and permissions: Configure the access settings in Document360 to make your knowledge base publicly accessible. You can set permissions to allow public viewing of articles without requiring login credentials. This way, anyone visiting your knowledge base can access the content. Search functionality: Document360 includes a robust search engine that allows users to quickly find relevant information. The search feature indexes your articles, tags, and categories, enabling users to search for specific keywords or browse through relevant categories to discover content. Analytics and insights: Document360 provides analytics and insights to help you understand how users engage with your knowledge base. You can track metrics like article views, search queries, and user behavior to gain insights into popular topics and user preferences. This data can help you optimize your content and improve the user experience. Multilingual support: If you have an international audience, Document360 offers multilingual support. You can create articles in multiple languages, allowing users to select their preferred language and access content in their native language. User feedback and collaboration: Document360 allows users to provide feedback on articles, ask questions, and leave comments. You can enable collaboration features to allow users to contribute to the knowledge base by suggesting edits or additions. This promotes user engagement and fosters a community-driven knowledge base. SEO optimization: Document360 provides options for optimizing your knowledge base for search engines. You can customize meta tags, URLs, and descriptions for articles to improve visibility in search engine results.