Do you prefer user manual or personalized tech support?

While using an enterprise platform, we often need to search the help section, find the relevant document and then flip screens [read the instructions from manual and then execute them]. I never liked this approach as frequent back and forth resulted in zero learning. I am solving that problem with iWish. Here is an example of a rep creating an opportunity in Salesforce. https://youtu.be/bdzgZPgOMDc Would you prefer this voice support over user manual?