Do you think customer support for a landing page and SaaS product dashboard should be different?
Anurag
10 replies
I have created a few saas products before and believe customer support for a landing page (lead generation) and customer support for your saas dashboard should be different (correct me if I am wrong).
However, all customer support solutions have 1 generic solution for all.
Do you think there's a requirement for post-sale support for saas?
Replies
Rahul Jain@rahul_2992
SocialBoat
Yes. The usecases and goal of both would be entirely different.
Share
@rahul_2992 can you highlight some usecase for dashboard support?
SocialBoat
There is definitely a need for post sales support for SaaS. You never know what problems customers would face, including from not understand the features and from parts or the whole site itself going down
@kkumarkg hi, we are trying to build a solution around the same problem. A customer feedback tool for saas. https://www.mezchip.com/saas
Let me know your thoughts?
Imo, Customer support should be different for both the Landing page and the Saas product dashboard. Because for the landing page not much is needed in terms of customer support. But for the dashboard, one has the knowledge to tackle problems, listen to client queries carefully, offer the right solutions, etc.