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Founders, how did you collect feedback from your beta users?
what are your favourite feedback gathering tool? could be in-app tools, email, slack channels etc.
did you incentivise users for feedbacks?
I am gearing up for a beta launch, and would be glad to receive some help. thanks!
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Jake Reynolds
I had a top-level navigation button for "Support" that opened an in-app widget to submit tickets. I would respond within minutes and trained them to use that for not only support, but feature requests.
It turned into an awesome source of "Oh this would be great!" thoughts from customers.
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For now I use emails and forms. Audio conversations are also great when it comes to feedback.
I recently read through "Deploy Empathy" which gave some good insight on how to incorporate feedback continuously !
I'd recommend creating a slack channel and having actual regular conversations with them . Skip the forms and surveys if you can.
