Have you ever had a marketing campaign go viral for all the wrong reasons?
Hamza Afzal Butt
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Gurkaran Singh@thestarkster
Oh, the infamous "viral for the wrong reasons" campaign - it's like sending a Snapchat to the wrong person, you only realize the blunder after hitting send!
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I had a campaign go viral for the wrong reasons due to a poorly chosen image that sparked controversy. It was a challenging situation, but it helped us refine our content approval process.
I once worked on a campaign that went viral because of a typo in the main message. It was embarrassing, but it also taught us to triple-check everything before launching.
I once had a campaign that was misunderstood due to a translation error, which led to a lot of unintended backlash. It was a valuable lesson in the importance of localization.
I once launched a campaign that unintentionally offended a key demographic. The backlash was significant, but it led to a much-needed overhaul of our creative review process.
Not personally, but I remember when the Bud Light/Dylan Mulvaney partnership went viral in a bad way. It's a good reminder to carefully consider potential risks and backlash before launching edgy campaigns, even with good intentions. Better to avoid unnecessarily alienating a big chunk of your customer base.
Yeah, this happened to us once. We ran a campaign featuring an attention-grabbing image that got tons of shares, but people ended up mocking it and turning it into memes. The viral attention didn't translate to sales at all and just made our brand look foolish. Lesson learned - be careful what you wish for with 'viral' marketing! Better to aim for reaching the right audience than just getting attention for attention's sake.
In the ever-evolving landscape of marketing, going viral is often considered a mark of success. However, not all viral campaigns are celebrated; some can spiral into fiascos. When a marketing campaign gains widespread attention for negative reasons, it can significantly damage a brand’s reputation. Here’s a closer look at what can go wrong and how to handle it:
1. Understanding What Went Wrong
Misjudged Content: Sometimes, a campaign may be poorly received due to misjudged content. For example, an ad that seems humorous to the creators might come off as offensive or insensitive to the public. An infamous example is Pepsi's 2017 ad featuring Kendall Jenner, which was criticized for trivializing social justice movements.
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