How are you using AI to enhance customer experience?
Choi Yong Suk
2 replies
AI is changing how we approach customer experience – from chatbots and personalization to predictive analytics but are we fully leveraging its potential?
How have you integrated AI into your customer journey to make it smoother or more engaging? I’d love to hear real examples, challenges, or cool tools you’ve discovered recently
Replies
Nha Hyerin@nha_hyerin
I’m using AI to enhance customer experience by providing personalized recommendations, answering queries in real-time, and offering tailored insights to improve decision-making, all while ensuring fast and efficient support.
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AI has played a huge role in automating many of my internal processes making the customer journey smoother.