How can co-browsing be used in e-commerce, customer support, or travel industries?
Brajendra Kumar
1 reply
We are soon launching a co-browsing product aimed to add a new dimension to collaboration over the internet. Here are the possible benefits we see for our tool our there in specific industries.
E-commerce: Co-browsing can be used to enhance the customer shopping experience by allowing agents to guide customers through the website, answer their queries, and suggest products that match their needs. Co-browsing also enables agents to help customers complete transactions by filling in forms, selecting items, and navigating the checkout process together.
https://www.youtube.com/watch?v=iJQUVeOCNWU
Customer support: Co-browsing is an effective tool for providing remote support to customers who require technical assistance. Agents can take control of the customer's browser and guide them through the troubleshooting process, helping to resolve issues more quickly and effectively.
Travel websites: Co-browsing can be used to assist customers in planning their travel itineraries. Agents can guide customers through the booking process, suggest hotels, flights, and activities, and help them make informed decisions based on their needs and preferences.
If you'd like to give our tool a try, you can try our beta version here https://chrome.google.com/webstore/detail/collaborate/pagohfdoghkpepfonckgjdeffdigojpc
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Gurudeep Shrotriya@gurudeep_shrotriya
Few other usage of co-browsing includes:
e-education: In online training courses To make the process more engaging where teachers and students can read websites and collaborate together, which makes it simpler to explain difficult ideas and give immediate feedback. This makes it possible for training sessions to be more lively and interactive.
Sales: To lead potential consumers through a product or service demo. The salesperson can lead the consumer through the features and advantages of the good or service in real time by using the same browser session.
Web Development: To test and debug web apps during web development. Co-browsing allows developers to work together with members of their team or clients to quickly find and resolve web bugs.
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