How different AI Chatbot from a Traditional Chatbot for shop owners? Which one you choose?

AI chatbots are powered by advanced machine learning algorithms and natural language processing techniques. They can understand and respond to user queries in a more sophisticated and context-aware manner. Traditional chatbots, on the other hand, typically rely on predefined rules and keyword matching, making them less intelligent and less capable of handling complexity. However, there are situations where a hybrid approach is suitable. Sometimes, a simple button click is sufficient, and for these cases, a traditional chatbot can be used. Overall, the choice depends on the specific requirements.