How do you analyze customer pain points?
Deluar Hosain
32 replies
Replies
Roland Marlow@rmarlow
Last Plannr
Surveys. Blatantly ask them.
"what is pains or struggles have you experienced with...this problem, other solutions, etc."
"what do you think would help you solve it"
"have your tried this? did it work?"
"have you tried other products/competitors? what was the result? what did you like or not like?"
Share
What about you all? Are there any unique strategies or tools you swear by? Let's swap insights and elevate our understanding of user needs together!
@awaisrasool I don't use any tool, if have any experience then eager to learn more about the process.
Asking then in anyway possible explaining the better results they going to achieve by leaving us some feedback
@avital_trifsik It could be a great way to learn more about them.
Did you think about having a chat with them?
@mathis_vella I agree with Mathis!! Customer interviews are so important and the best source of getting feedback
@mathis_vella It could be very nice process!
Buffup.AI
Review customer support tickets and inquiries. Identify common issues and challenges that customers are facing.
@sansa_grey Great idea!
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@sandra_addison which social media and review sites you trust most?
Get them on a call and ask them tirelessly
@alvarovillalb_ Cool idea, thanks for sharing <3
Talking to them and do the data analyze thing
@sylvia_sheng I think so!
Develop an action plan to address and alleviate these pain points. Regularly revisit and update your strategy based on ongoing feedback.
@razayousaf You just nailed it.
Me.bot
I typically start by gathering feedback through surveys and direct customer interviews, Deluar. Then, I analyze the data to identify recurring themes that point to their challenges and needs.
@felix_f_tao Spot on, great analyzing method!
GSC Agent
I dive deep into customer feedback across various channels and look for patterns in their experiences to identify pain points. Then, I prioritize these issues based on their impact and frequency to ensure we address the most critical ones first.
@sophiawms You have great analysis skill <3
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@sharon_owens which tools you have used for this?
- Surveys
- social media comments
- review sites (Capterra, G2, Get app)
@mdeluar7 Email survey, website surveys, and social media surveys. You can possibly run an SMS survey as well, but there are a couple rules and regulations surrounding SMS that you need to be aware of. The more personalized the message & strength of relationship = higher chance of survey completion.
@kyle_young3 How do you run a survey?
@kyle_young3 Thanks for sharing!