How do you delete user's data?

Question

Do you receive requests from your users to delete their data or account? How do you handle this process?

Accepted Answer

Basically, we've been removing user data in two ways:
1. When a user deleted their account in our SaaS platform, their data will be deleted after 90-150 days automatically,
2. When a user request to remove their data from our platform, we'll delete them in 7 working days(compliance with GDPR and CCPD laws)

Answer

@rodrigo_irarrazaval It has to be done like a chain reaction. For ex: Let's consider you as a data controller & processor. When you remove "Kumar" from your DB, then Kumar will be removed from your email marketing campaigns (manually or automatically) and won't receive any further emails from you. Even after removing Kumar from your email subscriber's list, if MailChimp still has Kumar's data stored on their DB then it's a violation of GDPR act. Check this article to learn more: https://iapp.org/news/a/what-you...

Answer

@rodrigo_irarrazaval I would love to have a look at your solution. Is that Illow platform?

Rodrigo Irarrazaval · Answer

@barveen_kumar that's great, and how do you delete data from third party apps? example mailchimp, salesforece, etc

Rodrigo Irarrazaval · Answer

@barveen_kumar Awesome! yes. I will write you in linkdin so we can have a call!

Rodrigo Irarrazaval · Answer

@barveen_kumar agree! but we have seen that lot of times teams create new account on mailchimp, pipedrive, etc and then it doen't happen as a chain reaction. Most of the times because the tech team don't have access to it.... We are building an API for this, to connect all third party apps and automate the chain reaction. Will love to talk with you to have your feedback as you really are into this!