How do you get feedback from users after they try your product?

Question

What are your tips for engaging with users before and after a trial to get their thoughts on your product?

Accepted Answer

Comment Deleted

Answer

Send follow-up surveys via email after the user has had a chance to use the product.

Everest Ng · Answer

Bump. I have the same question. Would love to learn from people

Answer

Set up user testing sessions and ask for feedback during the testing process.

Everest Ng · Answer

@robert_k_simpson Is the response rate good? Do you usually do a ranking kind of survey (google form) or it's a different type of survey?

Binod T · Answer

Use social media platforms to gather feedback from users who are discussing your product online.

Everest Ng · Answer

@p_marshall In-app feedback form sounds good. At which point do you prompt actively? Days? Or certain in-app journey that you define? or is it a passive button people click

Everest Ng · Answer

@sara_2 Can you share more with me about user testing sessions? Like how do you start one, what should you prefer? Is it face-to-face? (Or if it's virtual, how?)

How do you get feedback from users after they try your product?

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