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  2. How do you Handle Churn in SaaS?

How do you Handle Churn in SaaS?

bijal dave
5 replies
Looking for ideas apart from personalized email automation.

Replies

Kaveen Molligoda
Ourly by Serviceform
Ourly by Serviceform
Depends on your product and audience, but here are few things you can consider, 1. Mandatory feedback options to identify the "Why" 2. Price - Give offers/value to the subscription during the churn process 3. Product - Priority support options through a CSM/ optimisation call, Get feedback on the UX. 4. Competition - Identify who you're losing the most to and check their value proposition to improve your process/products 5. Re-look at the churn process Hope this helps!
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Rhea Reanoga
@bijal_dave feel free to connect with me on LinkedIn: https://www.linkedin.com/in/rhea... I'll help you further with this!
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Nayab Aman
communication with the customers is the panacea to churn.
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