How do you keep your knowledge base up to date?

Hello, Chritophe. As we share the same place, I'm delighted to express my opinions. I work at Document360- A SaaS Knowledge base software. Though the tool offers robust features, all users may not use it 100%. This is because of the lack of best practices they follow. So we insist they in following the best practices. Best Practices in creating and managing a Knowledge base 1. Write articles to accompany the release of new features or updates. 2. Make your help articles simple to read. Use tables, bullet points, lists, photos (including GIFs and emojis), and videos to clarify difficult topics and break up space in your articles to make it easier for them to access the information they need. 3. Create a glossary 4. Form a team - distribute duties among team members and improve work collaboration 5. Make navigating simple. 6. Measure performance- Use the tool's analytics capability to track performance indicators. 7. Set up a notification alert in your knowledge base to tell you when it's time to update an article. I hope this is useful :)

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Knowledge management is a tricky one.. haven't really found a solution yet. We are currently around 20people and growing, which means that knowledge management becomes relevant! I will check Slite out! Maybe that's just what we need

We at WebWave run two types of knowledge bases. The first one is for our clients, and these are materials for educating our customers on how to use our website builder. The second knowledge base is our internal tool to write down processes that are run in our company. Since I do not know which one are you talking about, I'll talk about both :) Materials for our clients. We've got hundreds of pages of materials there. We created this knowledge base using the blog feature in our website builder. You can see it here: help.webwave.me. Every piece of information in this knowledge base is simply another article. Keeping this up to date is a hard task. Every time we launch new updates, and we do it around twice a week, one of our employees go through those updates, finds articles about updated features, and manually update those articles. We also have a button on every article, where our customer can report that article out of date. Then we update it manually. I do not really see much space for improvements here. But I see potential improvements elsewhere. Since we're just using a blogging tool, there's no way to identify articles, that were last updated more than a specific number of days/months ago. There's no way to identify images older thank a specific date. But what we lack the most, is that we're running this database in 3 different languages, and it's hard to keep track of which article has already been translated, and which has not. If you could do something, that will make it easier to run multilanguage knowledge base for customers, this might be something that can make us to change the tool. The second database is our internal company's knowledge base. We run that on google docs, and I don't really see anything, that can be upgraded there.

set of sources such as books, articles, websites, and more. However, my knowledge is based on the text that was available at the time of my training, and it is not updated in real-time like a human would do. Therefore, it is important to note that my responses may not always be completely up-to-date or accurate.