How do you keep your users close and engaged?

Question

I recently added a Slack support group for all Sentrya users. I’ll get notified immediately of any questions, and I think it’s a great work to stay close to everyone.

I’m sure it’ll pay off in the long run.

What strategies are you employing in order to build and keep a close relationship with your users?

Ryan Zhang · Accepted Answer

Engaging users effectively requires a blend of personalization and consistent value addition. Tailoring content and interactions to meet their unique needs and preferences can create a more connected and loyal user base.

Jakob Engelhardt · Answer

Talking to them, asking what problems they face and how we can solve them. Making this over a long-term we create meaningful customer relationships + actually build a product that our customers love!

Demetre Mildiani · Answer

there are 2 ways to engage a user: 1. Tremendous Value 2. Fear ( of missing out ) i advise the First one

Ruben Boonzaaijer · Answer

Giving them something to look out for

Aristo Coutinho · Answer

We engaged through Google Meet

Lili Péntek · Answer

On WhatsApp, you can also create a community. It seems good so far

Ted Schaefer · Answer

slack is a good idea. i'm thinking of setting up a discord, but that takes a lot of time 🤔

Claudiu Cogalniceanu · Answer

@sixbangs yeah, I thought about discord as well, but I came to the conclusion that Slack is the simpler solution to integrate

Asmitha Rathis · Answer

We have been using Slack as well. We encourage our users to join our Slack community to get feedback and support.

Ted Schaefer · Answer

@claudiu_cogalniceanu yup, definitely easier in my experience. but that may also be familiarity 😅

Claudiu Cogalniceanu · Answer

@lili_pentek thought about whatsapp as well, but with the data protection issues Meta had in the last few years, I thought it’ll be better to stay away (at least for now)

How do you keep your users close and engaged?

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