How to get feedback from your users?

Attempting to do that know with the application listening to nail technicians

Doing that right know with nail technicians listening how they like the application

I find that having 1:1 calls with people really makes them feel heard and more invested in your success. Following up with them and making it feel personal amplifies that.

I am building a product around this, where our thesis is, you don't need to ask feedback from users they are already talking to you by different mediums like support emails, your discord / slack community or crisp and intercom chats. Try collecting them and see a big pattern coming out of that. We have made it possible by building https://olvy.co/

Send email campaigns to your power users. If they really love your product, then they will be happy to leave feedback. Also, you can try to promise some gift card in return, it always works for me.

There are a few methods for getting feedback from users. One is to create surveys and send them out through email or post them online. Another is to talk directly to users through online forums, focus groups, or one-on-one interviews. You can also monitor user behavior with analytics tools to see how they interact with your product or service. Finally, you can use A/B testing to test small changes to your product or service and observe the results!

By setting user interviews

I think it is important to make it easy for your users to report feedback. We built a tool that makes it easy to report bugs/suggestions etc with screenshots/recordings directly from in-app (https://www.tethered.dev). Adding something like a feedback widget makes it easy for users to report issues since it is embedded in the project and they have the option to report anonymously:) When doing user interviews, I've found the most important thing is to not talk about features etc. Don't try to lead users to an answer you are looking for. Ask open-ended questions about problems they face, and what their real pain points are.

I recommend Live chat

We initially use a community chat for users to share feedback or report on bugs they encounter on the platform. Those suggestions or bugs are then filed on a roadmap task board that is connected to an internal workflow. This way we can update our users on when the suggestion is implemented, or if a bug is fixed. So far I have found that users become increasingly more active as they can see which features were implemented in the past, chime in at any point and feel more connected to the team. We use our own platform to manage it as well as every space comes with chat + tasks.

NPS survey are quite nice. Some tool like SatisMeter can help ;)

I'm starting to use Chameleon.io - to present micro-surveys, questions, hints, pop-ups, tours, etc. Can't yet comment on it's impact, but the hope is that it's not too invasive, and gives you everything from an NPS/CES through to little snippets of qualitative feedback. Would love to hear from anyone else who's used it succesfull!

At SoLoyal we have found that the best way to get feedback from users is to combine qualitative metrics with quantitative metrics that can only come from implementing an analytics software within your product. Analytics allows you to segment your users into various cohorts, which helps you identify groups of users that are using your product (or certain features) successfully or unsuccessfully. This is a good first step in helping you understand the correct questions to ask your users. From there, you can run surveys to smaller groups of users, have live group discussions, or even conduct one on one interviews in order to collect qualitative feedback and identify areas of improvement that cannot be gleaned by looking at aggregated analytics data.

We added a feedback tool (sleekplan.com) to our Dashboard so people can leave reviews and suggestions, and also upvote new features made by either us or the community. We got some good info this way and no one is pressured to say anything good just because they don't want to let us down as all their feedback can be left anonymously.

When you're trying to get unbiased feedback from your users, it can be really hard. You want to make sure that your questions are clear and concise, but you don't want to alienate them by asking questions that seem too personal or invasive. You can do this by asking questions like: -What are the most important things to you in a product? -What are the things that are least important to you in a product? -How would you improve something at the company? -How do you think we can make this better?

Some things that I learnt: - Ask them specific questions on how they use the product/service/feature. - Know how much value your solution has given them and if it is as per expectations. - Know what's the best mode of getting feedback. While some may say video calls are the best, even forms can help — it all depends on the comfort of your users.

Ask questions that trap the person you are interviewing. For example I am building a social media platform that is focused on long form content. Naturally independent journalists and bloggers were my first targets for interviews. I would first ask if social media has helped them - they would mostly say yes. After a couple of questions I would ask has social media fulfilled it's potential as a news delivery mechanism - most would say no. That is where I asked them - you say that social media has helped you yet you also say it has not fulfilled it's potential, where does the gap lie. The gaps in their minds that can be identified this way will make the actual gaps in the market much more clear.

Data - look at how they interact with your product, if there is a point in the journey that's a blank space (will usually have dropoffs) Speaking to customers Incentivise to share feedback

Great question and a hard one, to be honest! I always try to conduct surveys using Decktopus. Also, giving away gift cards to the responders has made wonders for us. I try to keep the questions short and precise, and whoever fills out the survey in detail gets a gift card so that we can show we care about what they think about our product and are ready to do more work for them. Every time I arrange a gift card giveaway campaign to get feedback with a survey, we have at least 50-60 responders, so this works!

Have a structured process for getting feedback from your customers.