Indie SaaS Founders - how are you handling customer support?
Ran Aroussi
2 replies
Solo founders have a lot on their plate. Once of the biggest time suckers is customer support. How are you currently handling it? Do you prefer live chat, support tickers, simple emails, AI...?
Replies
Eden@entreeden
I hope to have enough users one day that I have to worry about this! 😂
If emailing users because unsustainable for me I'd probably move to some sort of Slack customer service plugin or self service tools for simple questions
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Maybe you can try steaming live, it is a good way for connecting with your clients