Is online community necessary for your buinsess?
Smit Vanani
3 replies
What do you think is online community is necessary to boost your business? If yes then Why it is necessary?
Replies
Lily Mae Anderson@lilymaeanderson
Online communities can definitely help reduce customer support load if used strategically. An engaged community helps customers help each other. The key is incentivizing helpful users, moderating effectively, and integrating your community with your knowledge base and support channels. Takes work but pays dividends long-term in happier customers and more efficient support!
Share
Community can definitely help reduce customer service burden. We've found providing user forums and knowledge bases empowers customers to help each other. Creating spaces for your biggest fans to interact also boosts loyalty and engagement. Just be sure to moderate and stay engaged to keep discussions productive.
Definitely, engaging with your community is key for building brand loyalty and reducing support costs. An active community lets customers help each other and feel more connected to your product. Tools like Discourse or Circle.so make it easy to spin up your own branded community. Just make sure you have a community manager to keep discussions positive and on-track.