Is using an AI chatbot for your customer service lazy?
Callum Jones
7 replies
Cutting costs on customer service by automating the process could be seen as a disservice to a paying customer. Perhaps i'm wrong.
Replies
Karishma Yadav@ka_rishma_yadav
Yep chatbots can handle the routine stuff fast, so your team can spend more time on the personal touches.
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@karishma_yadav3 Agreed. Perhaps training a Chatbot would also be quicker than training a human ha
Using an AI chatbot for customer service isn’t lazy. It's about being efficient and scalable.
AI can improve customer experience by offering prompt responses and around-the-clock assistance.
@bakura_abatcha 'Around the clock' being the key thing there
using chatbots can enhance customer service by speeding up response times and freeing up staff for more personalized interactions.
@malka_parveen This is true. I guess if the team are working on improving the platform/service, there will be less need for the help centre anyway....