Keeping Customers: An Art or Science? 🎯

The crux of retention: - It's not just after-sales service. - It’s consistent value delivery. - Conversations, not monologues. Loyal customers? They're earned. Secrets of top brands: - Surprise and delight, regularly. - Anticipate needs, don’t just respond. - Build community, not just a customer base. Retention isn't passive. Loyalty isn't a metric; it's a relationship. Cultivate it. P.S. How do you measure loyalty?