Looking for a Chat tool

@ouaibou That's there, but voice message is still required while chatting

ann terrence @ann_terrence1

Zoho

Hi @faisal_khushnood1, Zoho SalesIQ 2.0 allows customers and agents to send voice messages across during an ongoing live chat session. Some of the key points in this feature: 1. No extensions or installations involved, it's a one-click action. 2. You have control over the voice message option by restricting it for either party 3. Voice messages remain a part of the transcript, so admins can replay them at anytime

@ann_terrence1 Can it be integrated with Zendesk or Livechat?

ann terrence @ann_terrence1

Zoho

@faisal_khushnood1 SalesIQ itself is a live chat software from the Zoho family and hence we don't have any integration with other live chat applications. But, yes we do have an integration with Zendesk for the ticketing aspect that turns chats to tickets for follow-ups.

Jun 18, 2021

Sreekanth PM @sreekanth850

Is it really necessary? and if why?

Jun 14, 2021

@sreekanth850 Yes, because we are ride hailing service, and significant no of our drivers prefer to communicate in voice

Yogi @yg

NeoPOP

Discord is there, Telegram is there and lot of tools available in the Internet 🤔

Michael Choupak @michael_choupak

Call My Link - Zoom alternative

Voice Messages can be exchanged in Stork.ai

Michael Choupak @michael_choupak

Call My Link - Zoom alternative

@faisal_khushnood1 not yet

@michael_choupak Can it be integrated with Zendesk or Livechat?

nilova.pande@qinaps.com @nilova_pande

Qinaps

we have a chat messenger on Qinaps that came along with the email marketing tool we have, Sendinblue. Its not a chatbot, its more like an instant messenger that we embedded within the application itself.

Jun 14, 2021

@nilova_pande Your are suggesting to integrate Qinaps with chat tools like Zendesk?

nilova.pande@qinaps.com @nilova_pande

Qinaps

@faisal_khushnood1 possibly yes, however since we already use Sendinblue as our email marketing tool, we use the chat option from their platform. This is not outbound. Instead users can live chat with us and can be replied to queries etc.