Professional way to handle reported issues?

Question

A case with a company XYZ, where an end user or customer reports some blocking issues, with clear details, explanation, proofs, etc., however, their support team disagrees with those, is unwilling to do any investigation, and shares some irrelevant links for self-help, but nothing resolves, yet they close the case, no response to emails, etc.

So, how should we categorize or interpret their professionalism here, and what rating they deserve?  What are your thoughts?

Sudhakar B · Accepted Answer

Worst, very unfair, requires more support.

M Moshin · Answer

"Handling reported issues professionally is key to maintaining trust and efficiency. It involves acknowledging the issue promptly, investigating it thoroughly, communicating with transparency, and implementing a timely solution. Always follow up to ensure satisfaction and prevent future occurrences." kukasoittii.fi

Professional way to handle reported issues?

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