This is the worst thing you can do in discussions.
Business Marketing with Nika
15 replies
As someone who does community management work, I see things that might not be there but are. 😀 (Inspired by my daily life when I have to read 1 or 2 hours of 💩 from the very beginning of the day.) 😀
Here are a few of them:
1️⃣ Hate comments instead of constructive criticism.
Having someone say: "your product sucks"... sorry, that really doesn't help me. Tell me what's wrong and, more importantly, WHY. Supplying a reason assures the other party that there is a fixable reason.
2️⃣ Commenting on things only at any cost, even if the comment doesn't say much.
Some people try to forcefully comment on something, just to create activity at any cost, but the comment doesn't go anywhere. ⤵️
The respondent, on the other hand, can't even have feedback on such a comment because doesn't have a clue what the author meant to say.
3️⃣ Using bots to create discussion.
This is what has been haunting me the most lately. It's fine to use modern technology to your advantage, but social networking is about being social, and personal, not robotic.
I don't care what ChatGPT thinks. I can find that site on my own. I'm interested in your opinion. If you don't have one on a given topic, you don't have to force it on yourself. (see point #2)
Instead:
✅ Join discussions that you are interested in.
✅ If you want to help, give constructive feedback with WHYs (you can use the "hamburger feedback method").
✅ Think for yourself and beware of "bot answers" as much as possible.
Yeah, it is hard to stick to these and each of us slips (we are humans).
We can practice it together. 🫶🙂
Replies
Gong Zijian@zijian
VIVA
While I understand the concerns raised by "Business Marketing with Nika," it's essential to approach discussions with an open mind and constructive feedback. Engaging thoughtfully can lead to valuable insights and foster a more inclusive community.
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FidForward
Yeah, otherwise this would be HackerNews.
FidForward
@busmark_w_nika Wouldn't call it hate speech, but the users are definitely more demanding.
Yeah, the hate comments are there for “engagement”. I think it helps you more than it helps them (since comments increase your reach). I genuinely think that hate comments come from people who don’t know what they’re talking about, and genuine feedback comes in private most of the time
@nitin_joshi brilliant strategy Nitin! That’s exactly what I’m doing and for the exact same reason. I’m not replying necessarily for the negative comment, but for others to see my response and my availability to help
@claudiu_cogalniceanu Agree with you. most of the time good comments or best review comes in your inbox or over the email. this is true. then we have to ask to client please also post on SM. but negative comments always comes in product page SM comments section.
@claudiu_cogalniceanu @nitin_joshi couldn't agree more and most of them then do not even bother to post positive comments publicly.
@claudiu_cogalniceanu @busmark_w_nika reply with positive comments. give them solution or any other way. so that if another person reading that comment person will notice that business giving their response of try to fix the issue with customer not run away.
Ringly.io
I sometimes feel like I'm doing point 2 when I'm commenting 'thank you' or 'I agree'.😂
Ringly.io
@busmark_w_nika @kateryna_ostapenko_ That's actually good to hear. I'll continue doing it :)
Motiff
While it's important to approach discussions with a critical eye, it's also crucial to foster a constructive environment that encourages innovation and growth. Let's focus on how we can improve and support each other in our marketing endeavors, especially in dynamic fields like business marketing with Nika.
Completely agreed with you. These are the basic etiquettes of having a group conversations which most of the people not care about. We, as a responsible person, must follow basic norms as well as community guidelines.