What alternative metrics does your team consider?

Question

I'm curious because I believe there are many aspects to consider beyond the metrics we're used to (CTA, CSI, etc)
It's time to explore some new ones

Yolanda C. Schneider · Accepted Answer

I’ve been thinking about this too! I try to look at user feedback and behavior patterns, not just the usual metrics. What new metrics have you explored?

Bailey Dotson · Answer

I totally agree that looking beyond traditional metrics is crucial. I find it helpful to track user engagement and satisfaction more deeply. What alternative metrics do you find useful?

Charlos Brat · Answer

Exploring new metrics sounds exciting! I’ve started focusing on customer retention and the quality of interactions

Mary Garcia · Answer

We look at Velocity (how many features or story points we complete per sprint), Cycle Time (how long it takes from starting work on a feature to deploying it), and NPS to gauge customer satisfaction. Would be curious to hear other metrics teams find insightful!

Tom Nick · Answer

My team often looks at  Customer Retention Rate alongside the usual metrics. It gives us a better idea of long term satisfaction.

Christopher Adams · Answer

Product Usage frequency is a big one for us. It's great indicator of how engaged our users are with what we're offering.

Dhruv N · Answer

Innovation Index, Process Cycle Time, Return on Effort :)

Julia Watson · Answer

Focusing on customer lifetime Value (CLV) is helping us understand the true value each customer brings over time.

What alternative metrics does your team consider?

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