What are the best strategies for maintaining high user retention in a SaaS app or service?

Question

Brian Hurst · Accepted Answer

Honestly, just listen to the needs of your users. Often, they'll blatantly tell you want they need from you in order to keep them on your platform. You just have to listen and deliver and show them that you truly care about their input.

Neder Ghadhab · Answer

@judith_amarachi_ So we could say that it is all closely related to customer satisfaction, is that correct? Simplicity, usefulness, and emotions that stick in my mind, such as satisfaction, fulfillment. Thank you very much for your advice 🙏 If you have other suggestion i will appreciate its.

Prema Toppo · Answer

Improving product and user experience like asking for feedback about the product. These are the best strategies for maintaining high user retention in any SaaS product.

Judith Amarachi 💙 · Answer

There are different strategies you can use for that, most importantly:

1. Pay attention to your product users
2. Take their decision into consideration
3. Don't bore them with unnecessary features
4. Give them the support they need and be interested in truly helping them.

If you give them a good experience they can't get elsewhere, they will choose you over time.

I am a product user as well as a marketer, and 80% of the time people never forget how you make them feel.

Neder Ghadhab · Answer

@brianhurst Thank you very Much for your support!

Judith Amarachi 💙 · Answer

@neder_ghadhab Absolute.

Let me know how it goes with your journey.
We can always connect on LinkedIn

Neder Ghadhab · Answer

@prema_toppo Thank you! 🙏

What are the best strategies for maintaining high user retention in a SaaS app or service?

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