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  • What are the best ways to give tutorials about a tool or product?

    Austin Armstrong
    23 replies

    Replies

    Meenakshi Jain
    Make it part of the product itself. So, instead of hypotheticals they can see what each feature is used for. We're doing something similar for Chips https://chips.social/ On the landing itself, people can get product education.
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    Meenakshi Jain
    @vaibhavdwivedi I have seen people skipping all the tooltips in the beginning and if it’s not skippable, it tends to frustrate the user. So instead of dumping all of it together at once, I feel gradual learning where they interface with that particular feature really helps.
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    Deval P.
    automated way, go through all tooltips & tabs and some standards stuff like logins and settings based on the text content/configurations. because most people are not comfortable or don't have hesitant recording their voice. Need some trial and error also. so this automated way can be a way to have some intro video itself, helps both producer expedite and consumer easily understand via video than a text. #newideas @rajiv_ayyangar
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    Hongyuan Cao
    What are some effective methods for creating tutorials about a tool or product? For instance, is it better to use a step-by-step video guide, a written blog post with screenshots, or maybe an interactive demo? I'm curious about what strategies work best to keep the audience engaged and ensure they understand the content thoroughly.
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    Han Kim
    Launching soon!
    I think demo videos are pretty popular. For recording tools, I used Screen Studio for mine and thought they were great!
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    Demo video is an excellent idea as it visually demonstrates the tool or product in action, making it easier for users to understand and follow along.
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    Iulian D
    Interactive tutorials are great for user engagement. Letting users try the features in real time as they follow along with on-screen prompts makes learning hands-on and memorable.
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    Fredo Tan
    @idowbmarc +1 absolutely. This is why we have been developing the in-app capability at Supademo. To just make it very easy to add interactive demos or interactive tutorials directly into your SaaS product.
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    Marc-Oliver Gewaltig
    Don't actually talk about the tool or product. Just show how you solve a relevant problem. The product just happens to be there.
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    Fredo Tan
    In-app interactive demos of your own product. That's the way. Don't just record a silly video or create screenshots of whatever you want to explain or teach. It's one-way, passive engagement, right? You want something that users can interact with meaningfully for them to actually start learning the tool. Interactive demos have been great at helping users to adopt tools better. It's even better if they can do all of this without leaving the product. We built this in-app capability for interactive demos at Supademo. You may want to check that out: https://supademo.com.
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    Angela Ni
    A short interactive onboarding after the user signup. Make it as simple and comprehensive as possible and if the user has more questions they will go to the help and support page.
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    jackCheng
    Don’t design functions alone, but complete guidance through product interaction and experience design. It is also very important to design specific functions based on the user’s real scenarios.
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    Kevin Lau
    🤔 I think effective tutorials focus on user needs. Start with a clear overview, use diverse media, provide hands-on practice, and include real-world examples. Break content into manageable sections and end with next steps.
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    Ha My Tran
    For me, it's to make a concise video (around 100 seconds) to explain the main concepts of the product! This helps users quickly get the ideas of what they need to do with your product, in the way that a long video doesn't!
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    Valianto
    Free trial Mr. Austin Armstrong
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    Gaby Korablyova
    The best ways to give tutorials include video demos, interactive walkthroughs, and clear written guides with screenshots ☝️ You can also host webinars or send onboarding emails to gradually introduce users to different features
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    Loic Thirion-Lopez
    Make the product as simple as possible with an FAQ and demonstration video if necessary
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    Laeequa Ahmad
    Keeping it simple is my motto. Nothing salesy - just a walk through of best you can summarise details about your product/tool
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    Azza Shahid
    Create the tutorial yourself
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    Alexander Moore
    Include interactive tutorials right in the product UI itself! Guide users through key features as they use them. Provide tooltips, walkthroughs, and example use cases. Let them learn by doing instead of just reading or watching. We do this in our Scrybe app for collaborative writing.