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    2. What do you dislike about your Helpdesk?

    What do you dislike about your Helpdesk?

    Kanisk Gautam
    5 replies
    Hello guys, I'm working on a next-generation helpdesk+chatbot+knowledge base that uses AI and a fourm-based approach to support tickets. So if there is any thing about current Helpdesks that you dislike pls feel free to comment.

    Replies

    WorkHub
    The things I dislike about Helpdesk are the lack of responsiveness and making the system slow down.
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    Kanisk Gautam
    @qudsia_ali I get the part about responsiveness but I believe Helpdesks are a SAAS so how can it make your system slow.
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    Sudheer Bandaru
    Hivel
    Hivel
    Poor customer service made me switch Helpdesks recently.
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    Kanisk Gautam
    @sudheer_bandaru1 Well I guess it is an irony that a SAAS used to promote better helpdesks doesnt has those.
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    Kanisk Gautam
    Personally I started work on this as I hated the need to search throughs tens of posts to get my answer
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