What do you dislike about your Helpdesk?

Question

Hello guys, I'm working on a next-generation helpdesk+chatbot+knowledge base that uses AI and a fourm-based approach to support tickets. 
So if there is any thing about current Helpdesks that you dislike pls feel free to comment.

Accepted Answer

Poor customer service made me switch Helpdesks recently.

Kanisk Gautam · Answer

@sudheer_bandaru1 Well I guess it is an irony that a SAAS used to promote better helpdesks doesnt has those.

Qudsia Ali · Answer

The things I dislike about Helpdesk are the lack of responsiveness and making the system slow down.

Kanisk Gautam · Answer

@qudsia_ali I get the part about responsiveness but I believe Helpdesks are a SAAS so how can it make your system slow.

Kanisk Gautam · Answer

Personally I started work on this as I hated the need to search throughs tens of posts to get my answer

What do you dislike about your Helpdesk?

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