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  • What's a better way to improve your customer service?

    Levi Collins
    2 replies

    Replies

    Justin Johnson
    A better way to improve customer service is by actively listening to customer feedback, providing timely and personalized responses, investing in continuous staff training on empathy and product knowledge, utilizing user-friendly technology to enhance customer interaction, and consistently monitoring and assessing performance metrics to identify areas for ongoing improvement.
    Luke Han
    Kyligence Copilot
    Kyligence Copilot
    From our experience, for a B2B SaaS company, you need to build a strong customer success team, and have a strong leader.