🌟 What’s the most creative approach you've used to gather user feedback?

Question

Hello everyone!

User feedback is crucial, and gathering it can be an art.

💬 What’s the most innovative or creative method you’ve used to collect feedback from your users?

Let’s share our unique approaches to understanding our users better!

Govi Chan · Accepted Answer

We tried many methods, such as inviting users to fill out a survey after using the service or encouraging them to complete a questionnaire by offering reward points. However, we hardly received any valuable suggestions.

Eventually, we decided to take a more direct approach by taking on the role of customer support. When users had questions and we helped them resolve their issues, we would casually ask them how they found out about our website and if they had any feedback. Since we were directly interacting with the users, we often received useful feedback.

Rodney J. Belcher · Answer

I hosted a live Q&A session where users could ask me anything and give feedback in real-time. It felt like a conversation rather than a formal survey, and we got some great, spontaneous responses.

Answer

I put together a simple survey with  some quirky questions and shared it on social  media .

Answer

We sent out  handwritten thank-you notes to our most active users, and in those notes, we asked for their  feedback.

Sheikh Irfan · Answer

@rodney_j_belcher Excellent approach 👍

Answer

We've also been trying and trying, and so far it all feels like a failure.

Sheikh Irfan · Answer

@govichan that is one good approach to get the feedback

Michael Green · Answer

We've found lots of creative ways to get user feedback! Some of our favorites: 1) Short in-app surveys triggered at key moments 2) Offering incentives like gift cards for user interviews 3) Analyzing user behavior data to infer pain points 4) Actively engaging with users on social media. The key is making it easy & rewarding for them to share their thoughts! 💡

Sheikh Irfan · Answer

@aye_sha_mughal how was the experience?

🌟 What’s the most creative approach you've used to gather user feedback?

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