What’s the most valuable feedback you’ve received from users so far?
Kushal Gandhi
3 replies
A user suggested a simple change to our onboarding flow that boosted activation rates significantly. It taught us the power of small improvements. What about you—has user feedback ever led to a breakthrough for your product?
Replies
Joshua Daniel Scott@joshuadanielscott
Definitely the feedback about improving onboarding and making key features more discoverable. Small UX tweaks there had an outsized impact on activation and retention. Also got great suggestions for new features and integrations our users wanted to see. Always good to hear directly from users!
Share
The most helpful feedback I received was from a user who pointed out a bug I hadn't noticed. It made me realize the importance of better testing.
The most valuable feedback we got was when a group of users told us that our product's documentation and tutorials were really hard to follow. They were having a tough time understanding how to fully utilize all the features, even though the features themselves were quite useful.
This feedback made us realize that we'd been neglecting the importance of clear and accessible user education. So we completely revamped our documentation, added more visual aids like step-by-step screenshots and videos, and made the language much simpler and more engaging. After that, we noticed a sharp decline in the number of support requests related to basic usage questions and an increase in users exploring and making the most of our product's capabilities.