What's your favorite tool for customer feedback collection?

Question

Typeform
SurveyMonkey
Google Forms
Hotjar
UserVoice
Intercom
Delighted
Canny
Usabilla
Qualtrics

LDJ Beatless · Accepted Answer

I personally recommend Hotjar for its comprehensive insights, combining feedback tools with user behavior analytics. For direct customer engagement, Intercom stands out due to its seamless integration with chat support. If simplicity and ease of use are priorities, Google Forms is hard to beat. For feature request management, Canny is excellent. Ultimately, the best tool depends on your specific needs: whether it's in-depth analysis, real-time interaction, or straightforward survey collection. What's crucial is ensuring the tool aligns with your customer engagement strategy and provides actionable insights.

Sneha Nair · Answer

LiveSwitch's recorded video messaging platform is my top choice for customer feedback collection, providing personalized face-to-face interactions, secure storage, and easily shareable testimonials.

It offers:
·	Personalized face-to-face interactions 
·	Secure storage for all feedback
·	Easily shareable testimonials 
·	Actionable insights for product improvement
·	Scalable and customizable solution

Rupal Saini · Answer

@simonas_kauzonas Thanks for sharing about Emojibly! Looking forward to its launch and testing it out :) How is it different from others besides the points you mentioned?

Simon🍋 · Answer

These are all great and I've been using Typeform for the longest time. No hate, but feedback tools are quite expensive/limiting on responses. We're launching a free unlimited feedback collection widget next week, embeddable anywhere in under a minute. It comes with a twist though :) Check out my Coming Soon to see it.

rana uzair · Answer

My favorite tool for customer feedback collection is Typeform. Its intuitive design and engaging format make it easy to create surveys that encourage thoughtful responses. Plus, its integrations with other platforms help streamline data collection and analysis.

Answer

My go-to tool for gathering customer feedback is actually a bit of a mix. I like to use surveys for quantitative data, but I also think it's important to have one-on-one conversations for more qualitative insights. I find that a combination of these approaches gives me a well-rounded understanding of what my customers think.

Monalisa Sethi · Answer

I have used Survey Sparrow in the past, the free version though. For non-in app surveys, I have used Typeform; the free version again. However, it has a limit of 100 responses. Then I shifted to Plotline. It’s good for in-app nudges and surveys. This time I took a paid version (upwards of $7k per quarter).

Go Promotional · Answer

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Simon🍋 · Answer

@rupal_saini Thanks! I mentioned there's a twist that makes it completely different: feedback is given via emojis. It's really easy for users to click and for owners to get feedback. It's similar to the concept you see in stores in real life, where you click on a smiley face to give feedback after leaving. We've brought this idea to websites and emails!

Rupal Saini · Answer

@sneha_nair95 thanks for the share, will check it out

Elijah Scott Fitzgerald · Answer

Typeform is solid, but if you want something more affordable with unlimited responses, you should check out AskAnnie.ai. It's a super easy embeddable widget that lets you collect feedback on your site for free. The twist is it uses AI to automatically analyze the sentiment and key topics in the responses to give you quick insights. Pretty slick from what I've seen so far. Their free tier looks quite generous too.

What's your favorite tool for customer feedback collection?

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