What tools do you use to collect feedback

priyanka prasad
13 replies
Do you use any tools to collect customer feedback? What type of feedback do you find most useful for your product?

Replies

Relja Denic
User guiding is something that really helps us understand what we are doing good and not good
Johnny Wordsworth
You could try us out! We're live on Product Hunt today! https://www.producthunt.com/post...
Henry Ida
Botimum - Slackbot for daily tasks
Botimum - Slackbot for daily tasks
Typeform is my friend
Prerna Jairath
Product Hunt is one tool that can help you get good feedback. An alternative to this is using real people to test your product. Beta testing is the key.
Daniel Hunt
We have a feature in our product that asks the user if they'd like to give feedback. Honestly that's the best thing we've done so far but we should probably look into other alternatives too...
David Haber
Depends :) Used NPS using a chatbot before, Fullstory to watch session replays, and HS forms.
Logan Weaver
gmail / gmeet for user interviews & an internal help center on the app where people can report bugs, request features, and leave feedback. But 1:1 convos are by far the most insightful in my opinion
Logan Weaver
@priyanka_prasad5 depends on how active they are, I think. If someone falls off, it's good to ask them why & sometimes they'll genuinely tell you, which is very helpful for understanding where potential improvements lie. If someone is highly active, they're typically pretty excited to talk to you! It's kind of like a waiter at a restaurant, right? You're there to make sure they have a great experience & understand their needs without being salesy or down their throat
priyanka prasad
@logan_weaver Internal help center with self serve to submit feedback is definitely doable! When you say 1:1, how do you get users to come for user interviews?