What tools do you use to collect, organise and evaluate your customer feedback?
Federico Zuluaga Knorr
14 replies
We have looked around a bit and so far usersnap is my favourite. Does anyone have experience with it or does anyone know better tools?
Replies
Keira Stump@deleted-7224760
I use Feedback Hub for gathering user insights and Confluence to document and share feedback with the team.
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I rely on Typeform and Trello for collecting and organizing feedback and I use SurveyMoney and Excel to evaluate and analyze the feedback.
I’ve had a good experience with SurveyMonkey for gathering customer feedback and using Asana to organize and evaluate the responses.
@iris_matt do the results from survey monkey go directly into asana or does this have to be done manually?
I like using Google Forms for quick feedback collection and Airtable to organize and analyze the data.
@jordan_bulk nice, we used google forms to get some feedback when we had our first testers on our platform :D
I’ve tried using Pendo for in-app feedback and Jira for managing feedback and turning it into actionable items.
@jusiy_waller thanks! pendo has no pricing on their website 🧐 do you know what the price range is?
I’ve found Hotjar useful for collecting qualitative feedback and Monday.com for tracking and evaluating feedback.
I use SurveySparrow for interactive surveys and ClickUp for organizing and evaluating feedback.
I’ve been using GetFeedback for surveys and Wrike for managing and evaluating the feedback we receive.
I find using Pollfish for quick feedback collection and Notion for detailed organization and analysis very effective.
Ah, navigating through feedback tools is like choosing between different flavors of ice cream - each one has its own appeal! Usersnap does have its charm, but exploring a variety can be as thrilling as testing new code. Have you dived into other feedback tools for a taste of what they offer?