What tools or strategies does your team use to ensure a customer-centric approach in support?
Roza Zakaryan
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I think that the ideal is when employees start placing themselves in the "shoes" of the customer and providing humanized experiences, what do you think?
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![Joseph Thomas](https://ph-avatars.imgix.net/6452299/1bf90051-e93f-49fd-9434-9572098328e4.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop)
Joseph Thomas@deleted-6452299
Use customer support platforms like Zendesk or Intercom, gather feedback through surveys, maintain active social media monitoring, and encourage direct communication channels for a customer-centric approach.
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