Where would you go to “listen to the customers”?

Question

I’ve heard this advice a lot. So apart from forums and communities, where else would you go to listen to your customer?

Making a list here:
1. Forums
2. Communities (Slack, FB, Discord...)
3. Inbox
4. Survey forms
5. 1-2-1 calls
6. ???

Mark Pavlyukovskyy · Accepted Answer

Reviews and social media platforms help a lot

Tej Garikapati · Answer

Reviews and your inbox. Make it super easy for your customers to leave a review.

Have a clear button for feedback.

Send them an email once in a while asking for feedback.

Give them discounts for submitting surveys.

All the best.

Answer

Nothing beats a 1-on-1 call with your prospective customer.

Vimal Kutmutia · Answer

@tej_sai Thats very useful sources Tej. I'm adding them to the list above. Thanks for sharing.

Answer

I find that social media platforms, online forums, and customer feedback surveys are great places to engage with them and understand their needs and preferences.

Vimal Kutmutia · Answer

@samuel_tf_lam that’s the best I think! Thanks Samuel. Adding it to the list

Vimal Kutmutia · Answer

@thisismeihere thanks Mei.

Mei · Answer

Whenever they hangout, find out where they are and be there. Looks different for every product.

Vimal Kutmutia · Answer

@mikaymata what are your thoughts on Linkedin groups or platform like quora, Reddit

Where would you go to “listen to the customers”?

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