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  2. Which help desk tool are you using for customer support?

Which help desk tool are you using for customer support?

Ali Naqi Shaheen
13 replies
Most businesses eventually require a mechanism to manage the discussions, whether dealing with IT requests from staff members or corresponding with customers to help resolve service-related concerns. Using help desk software is one of the best methods to accomplish it. So, are you using any software of this kind? Which one do you think is the better one?

Replies

Roberto Morais
We use Zendesk for all requests on Lumiar. It's not cheap but it works very well.
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Roberto Morais
@ali_shaheen Yeah, in my opinion it's to expensive. Both Zendesk and Mixpanel. But we are still using it...
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WorkHub
@robertomorais I have seen their prices have increased a bit recently.
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Roberto Morais
@ali_shaheen Thanks, I will have a look. I would love to move from both.
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Sergei Petrov
PingMi
PingMi
Good question. I will need this soon. Looking forward to replies to take notes for the future. 😀
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Sergei Petrov
PingMi
PingMi
@ali_shaheen Thanks a lot, I appreciate your help! 🙏
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WorkHub
@sergeipetrov If you are looking for the best options available, I will recommend you to have a look at this: https://www.workhub.ai/tasks/
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John Ibruegger
@sergeipetrov I recommend you to look at HelpSpace: https://helpspace.com. It is a great solution for small to medium teams.
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Sergei Petrov
PingMi
PingMi
@john_i Thanks, it'll come in handy!
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Ingrid
VanillaHR Hiring Platform
VanillaHR Hiring Platform
Hello Ali, The other day I saw Ginny´s post. So ill just share it here :) They are looking for the first 50 users for their platform. LMK if it helped :) https://www.producthunt.com/disc...
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WorkHub
@ingrid_azeredo Thank you for the suggestion.
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