Why is feedback so important?
Evgeniy Yakubovskiy
7 replies
Feedback helps create personalized recommendations based on customer needs. You'll get data you can use to make decisions about launching new products. You can learn more about how customers have found you and start investing more in these promotion channels.
What do you say, hunters? And how do you motivate your users to leave reviews about your product?
Replies
Jen Fox@jennifersafox
We have explicit asks like NPS and other surveys. We also like to create features in the app that give us feedback without having to ask for it. Creating some exclusivity in a beta group also identifies users who want to give you feedback because they love the product. At the end of the day, it's important for users to know the feedback actually drives product improvements.
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I think the best way is the old-school eF2F meeting/call. You show that you really care about their feedback but also can navigate them if any difficulties or ask additional questions. Ideally, a way to get testimonials.
* Of course, it depends on many factors, such as stage, product, brand visibility, etc.
Feedback promotes personal and professional growth. Feedback is about listening actively, taking the time to analyze, and then thinking of the best possible solution to perform better. It provides positive criticism and allows to see what everyone can change to improve their focus and results.
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Feedback allows us to learn what works and what doesn't and helps steer our direction in product development and marketing. And the best way to motivate customers to leave their reviews about our product is by providing incentives like free products or discounts.
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feedback ranges over a wide variety of information that is helpful towards success. It can tell you what the users want or don't want, how they want it, and any existing issues.
Incentivizing users to provide feedback is a great wau to start generating it.
By asking your clients for feedback you communicate that their opinion is important to you. You involve them in shaping your business so they feel more attached to your company. Listening to their voice helps you create stronger relations with them. This is the best way to gain valuable brand ambassadors who will spread positive word-of-mouth for you. And I am sure you are aware that their recommendations is probably the most effective and, at the same time, the cheapest way to acquire new customers and become more trustworthy in the eyes of your current and potential clients.
Customer feedback is essential to guide and inform your decision making and influence innovations and changes to your product or service. It's also essential for measuring customer satisfaction among your current customers. Getting a handle on how customers view your product, support, and the company is invaluable.
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