Would you consider conversational AI Assistants for customer support?

Yes, conversational AI assistants can be beneficial for customer support. Still, they are not always necessary if customers can quickly find answers using a knowledge base enhanced with an AI search assistant. Document360's "Ask Eddy" feature can be incredibly useful in this scenario. Here's how: https://document360.com/ai/ Enhanced Search Capabilities Ask Eddy leverages AI to provide intelligent search functionality, allowing users to find relevant articles and answers within the knowledge base quickly. Instant Access to Information: By integrating with Document360, Ask Eddy can pull information from a vast repository of articles, FAQs, and documentation, providing instant answers to common customer queries. Multilingual Support Ask Eddy can be configured to understand and respond in multiple languages, making it a valuable tool for localized customer support. This ensures that customers from different regions can access the information they need in their preferred language. Consistency in Responses Ask Eddy ensures that customers receive consistent and up-to-date information by sourcing answers directly from the maintained knowledge base. This consistency helps in building trust and reliability in the support system. Reduced Workload for Support Teams By handling routine queries, Ask Eddy frees up customer support agents to focus on more complex issues, improving overall efficiency.

I think yes but not necessarily replacing it entirely, I mean, AI being use for pre-conditioned buttons then a customer will decide for a turn of a real human agent.