Would you rather talk to a human or a chatbot? What if there was an option in between?

Question

Natalia Smith · Accepted Answer

I prefer talking to a human because chatbots are impersonal.

Carter Michael · Answer

Human every time. I don't know if I've ever had a chatbot experience that resulted in me not having to get human service anyways.

Stephen · Answer

@w_j Conversational Video AI. We're building our SaaS platform Conversa from StoryFile using this tech so that all businesses can have access to this tech. To have an idea you can try to talk to my storyfile here: https://ask.storyfile.com/?uid=4... Let me know if you have any questions.

Eylul Savas · Answer

Definitely humans. Chatbots don't understand what I'm talking about most of the time, and it gets very frustrating when I try to get an answer as quick as possible.

Bonnie Samotin · Answer

No comparison! People first.

Josie Mendoza · Answer

As my background is in customer support, human is my choice.

Stephen · Answer

@james_tedy While AI has made significant strides in recent years, the current state of tech still falls short when it comes to replicating the complexity and depth of human personality. So I totally hear you!

Wiktoria Jaszcza · Answer

In between? For example?

Benard Ogutu · Answer

Human definitely

James Tedy · Answer

Human of course. Talking with bot feels weird an they lack personality.

Stephen · Answer

@carter_barnett unfortunately that happens a lot.

Krishna Kumar · Answer

From the business's point of view, the chat bot is inevitable, both for scale and economies of scale. The challenge is in a smooth handover from bot to human, when the bot cannot solve the problem at hand. If that is solved, then both can coexist beautifully

Stephen · Answer

@natalia_smith Chatbots can sometimes feel impersonal because they don't have the same emotional intelligence and empathy as humans do. As social creatures, we naturally crave social interaction and connection, which is why chatting with a real person can be more satisfying.

Stephen · Answer

@bonnie_samotin that's why we do what we do!

Stephen · Answer

@eylulsavas totally feel you!

Would you rather talk to a human or a chatbot? What if there was an option in between?

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