Would you trust AI to become your new HR manager?
Vasily Malyshev
7 replies
AI will replace some jobs for sure. Perhaps it can replace the most humane one out of all? An AI HR manager. What do you think?
Replies
Erkin Bek@erkin_bek
Intelogos
AI can certainly automate numerous HR tasks, yet the profoundly human aspects, such as empathy and understanding, presently necessitate a human touch and judgment. However, the future may see advancements that challenge this notion.
Share
A lot of sensitive data is being shared with HR. So I have to say - no way :)
@stoicbasil Good question! It's because Human HR can be held accountable. Furthermore, artificial intelligence behaves as a "black box". We don't know where this data is going. Furthermore, retention policies don't exist since the model is dependent on the data. In my opinion, employees should be made aware and agree that their sensitive personal data will be used by AI HR assistants (as required by GDPR as well). I strongly disagree with the statement "everyone already knows everything about us, so why not give up?". Eventually, these pieces of information that we feed can be used to profile us and manipulate us. As already happened in the past with Cambridge Analytics and Facebook and as it happen right now with TikTok and our future generation. It is especially risky with sensitive data.
Intelogos
@noa_kahalon A philosophical question for you: why do you trust a human HR more if humans are pretty well known to not always keep secret and sensitive data while AI can be programmed to store and not share data? We do let banks hold our credit cards, government computers hold our passports, Apple hold our location data, Google know everything we desire. And even that same HR is likely storing all their info in some sort of a CRM, so why not add AI to it? :)
Intelogos
@noa_kahalon Thank you for the prompt reply! Love our discussion :)
To clarify - I don't mean that you should use public/open source AI that will distribute your information everywhere. The storage of information is really happening without AI. In HR I would imagine in most companies HRs hold info about people in some sort of a CRM. AI in my example is not used for storage of information, all the sensitive data is already stored without it. It will just help people analyze data faster. If you ask human HR who might in risk of burnout then this person might take hours to study their reports and then give an answer which can still be subjective and might be result of the person missing something. AI HR would analyze all the info in seconds and would have an answer that is backed by it's huge library of articles/books/studies, a knowledge that is likely far bigger than any (or at the least, the vast majority) of human HRs. So no additional sensitive data is gathered or stored or shared with anyone. But you get an answer faster and have it be based on top info about burnout that exists today :)
@stoicbasil Haha, I enjoy this discussion as well! So of course there's less risk since it's not public/open source, however the vendor itself might risk the company as it has access and process vast amount of sensitive data of the employees. HR holds and is responsible for a lot of sensitive data, pensions, sick leaves, etc. that's 100% correct. And human error might occur (as they do). AI HR might perform all the actions in a more efficient and accurate manner, but understanding where this sensitive data goes and what happens with him is highly crucial to understanding the risk involved. Is the company providing the AI HR using this information to further improve their tool? Is it acts only as processor? If yes, can the client as the controller request to delete all the data - and is it at all possible if the data was used for training? I see the value, but also the involved risks. I see that you're launching soon, you have any privacy-related questions feel free to ping me (you can find my LinkedIn in my profile).
Intelogos
@noa_kahalon Just realized your company focuses on privacy! And ours on HR AI. So now this conversation makes even more sense :) Regardless, 100% agree on the privacy concerns and the data shouldn't get away from users who should also be able to delete it when needed. Will ocnnect and LinkedIn and looking forward to more discussions like this!