James Gill

Relay - A diverse, context-rich second brain for SaaS startups

There’s no one way to build a SaaS business, but most advice makes it seem frustratingly so. 😬 Relay is fixing this via candid, context-rich AMAs, interviews, and 100s of discussions with a diverse set of founders — across geos, markets, and philosophies.

Add a comment

Replies

Best
Astha Rattan 🌊
Hey PH community, very excited to share Relay with you today! :)) We are building Relay with a belief that there are many ways of building a startup and all of them uniquely challenging and interesting. Many founders questioning long-held playbooks and ways of doing things. These stories are often not documented and not given as much space as they deserve, we are hoping to change this with Relay, through contextual, diverse conversations that do justice to the "day-to-day of starting up", as a founder once shared. Excited to hear your thoughts.
Astha Rattan 🌊
@samuel_briskar Ah! So glad to hear that. 🙌
Astha Rattan 🌊
@fares_aktouf Thank you very much!!
Al Khan
@astharattan Love this! So much of valuable and actionable content available. Kudos to the Relay team!
Krish | ChargeBee
Thank you, @jamesjgill, for the hunt and for your amazing support! :)) Hey PH, I’m Krish, one of the co-founders at Chargebee. Incredibly excited to share Relay — a diverse, community-driven second brain for SaaS founders or, as someone recently put it, their go-to anti-library. Curated with an immense love for SaaS and a singular belief that there’s no one way to build a business. Tl;dr, on Relay, you can find: 🙌 Exhaustively (and endearingly) context-driven AMAs where founders reflect on past choices, paradoxes, hard-won points-of-view, and the uniquely inspiring journeys they’ve crafted. ✨ Incisive interviews where up-and-coming founders question standard playbooks, share how they adapt inventively based on constraints, and document the think and feel of starting up today. All rooted in fostering a thoughtful, cross-path dialogue — between bootstrapped and VC folks and those who’ve been both, exceptionally lean teams and big ones, those who got acquired and those who never want to exit, and other such distinctions — across founding philosophies. 😇 And now, a little backstory for the PH curious: “Whatever else anything is,” to invoke You’ve Got Mail’s Kathleen Kelly, “it ought to begin by being personal.” More than a decade ago now, a good bunch of our first ahas on starting up came straight from New York City via Joel Spolsky’s irreverent, always insightful blog posts on building software businesses. FogBugz (the venture Joel was documenting back then) was very different from how Chargebee has turned out, in a lot of ways. Even Joel’s background, plus the constraints and challenges he was dealing with, were certainly different from ours. Yet, those very distinctions helped us make sense of some of our early decisions. Because Joel’s reflections were always context-driven and never abstract/prescriptive. That allowed us to model insights onto our own goals. And we’ve carried that lens ever since as we’ve sought helpful advice from many different founders around the world. We wanted to build Relay because we believe that kind of access for founders is either hard to discover, scattered across crowded forums or increasingly troubled by: 1) an ever-strong presence of camps that precisely dictate how companies must/must not be built, the paths founders can/cannot pursue, and what is/isn’t deemed a success, 2) and within these camps, for inexplicable reasons, we keep hearing from the same set of names again and again. What if, as Referral Rock’s Josh Ho noted recently, we were “open to all roads”? What if we could learn from the unheard struggles and inner battles that have dotted the very public wins of senior founders? What if we were privy to refreshing insights from the 100s of SaaS founders starting out each year and not just the loudest 20? It gladdens me to write that we’ve had the privilege of documenting many such diverse and thoughtful founder journeys: To circle back to FogBugz, Trello’s @michaelpryor recounted how “none of it is easy.” ProdPad’s Janna Bastow challenged her past self, “it’s remiss to assume that the best thing I could have done was to solve the problem closest to me.” Having bootstrapped her first venture and now on the VC-path, MagicBell’s @unamashana reminded us that capital (institutional or from customers) is a tool at a founder’s disposal and not a way of life. Wethos’ @rachren1 boldly questioned the very premise of subscriptions in SaaS. Bento’s Jesse Hanley explained how he takes on industry giants as a one-person team. Butter’s @jakob_knutzen1 informed us of an inherent flaw of the highly-valued PMF survey, discovering it by building first (as so many of us do now) for non-native English speakers. The list goes on! Well, guess I’ll stop here to admit we’re big believers in Relay’s mission and I’d go as far as saying that the current SaaS downturn wouldn’t seem as menacing if we were deliberately picking our company-building blocks from a diverse set of founders. Thanks so much for checking us out! I’d love to hear what you think of Relay in the comments — and if you’re a SaaS founder interested in joining, please request your invite here: https://form.typeform.com/to/Tpw...
Varun Kodnani
@jamesjgill @michaelpryor @hanamohan @rachren1 @jakob_knutzen1 @cbkrish Thanks for the backstory and congrats on the launch!
Krish | ChargeBee
@varun_kodnani Thank you so much, Varun! Thanks for reading along. :))
Vanshika Rattan
Bravo, team Relay! Really appreciate how truly resourceful this is for all founders at different stages in their starting up journies. Onwards and upwards! :D P.S. The animated logo is absolutely 🤌.
Akash Sharma 💭
@vanshika_rattan Thank you, Vanshika! 🙌🏾 We have @abhishek_ajithkumar1 and @kk87 to thank for that thumbnail's visual flourish and for all the remarkable artwork on Relay! They're the best! :))
Krishna
Thank you so much :) @vanshika_rattan it means a lot.
Krishna
Thank you @mrakashsharma. We all make a great team :)
Krish | ChargeBee
@vanshika_rattan Thank you so much, Vanshika!
Abhishek Ajithkumar
@vanshika_rattan @kk87 @mrakashsharma Thanks a ton for this praise, team Relay and Krishna have both been extremely helpful. It's been a pleasure coming up with visual metaphors, week by week. :))
Akash Sharma 💭
Helloo, PH! 🙂 Elated about the launch! Relay is incomparably, unmistakably, among the most earnest compendiums of founder thought you’d likely come across. Week by week, in great detail and breadth, we are constantly reminded of the many, many admirable ways the startup challenge gets taken up by SaaS founders around the world. Upending the assumed binaries of the industry in the process. Hope you’d find it as meaningful. Keen on hearing your thoughts!
Jane Portman
Congrats on the launch team 💛 Suppose we did our work like the snow, quietly, quietly, leaving nothing out. — Wendell Berry
Akash Sharma 💭
@uibreakfast Awww, thankss so much, Jane! 💛 Days Each one is a gift, no doubt, mysteriously placed in your waking hand or set upon your forehead moments before you open your eyes. — Billy Collins :))
Krish | ChargeBee
@uibreakfast Thanks so much, Jane! Appreciate your constant, earnest support. :)
Astha Rattan 🌊
@uibreakfast Thank you so much, Jane!
Divyansh Saini
I've been on 10s of Relay AMAs participating with the best of the founders globally. I love Relay for it's depth, the consolidation of resources that makes it the best anti library for SaaS resources on the internet. If you are a fellow founder, it's a no-brainer to sign up and unlock access that helps you on a rather hard and confusing journey.
Krish | ChargeBee
@navydish Thank you so much for such a kind evaluation, Divyansh! Really appreciate all your support.
Astha Rattan 🌊
@navydish Thanks so much, Divyansh! Always the kindest. ✨
Akash Sharma 💭
@navydish @cbkrish Thanks Divyansh! Just hoping to capture the thought and rigour of founders like you! Really appreciate your support.
Divya Ganesan
So excited about the official launch of Relay. If one were to look for a community of business builders and operators that’s truly human and vulnerable, laden with insights and perspectives, this is the place. And if you ever wish to read thematic perspectives from the collective brains of different founders, The Baton by Relay is the fortnightly newsletter you should be signing up for that would land on your inbox diligently every first & third Wednesday. Congratulations @astharattan @mrakashsharma and @cbkrish!
Astha Rattan 🌊
@mrakashsharma @cbkrish @dee_gee__ Thank you so much, Divya! Super appreciate your constant support.💛
Akash Sharma 💭
@astharattan @cbkrish @dee_gee__ Incredibly kind summing up, Divya! Thank you! :))
Pranav Goyal
Relay is a fantastic example of an amazing idea that has been so carefully and meticulously crafted into a beautiful masterpiece. From the content to the execution, Relay has been crafted with love and delicacy as can be seen from their community that has thrived without fail. Each post at Relay makes one think more deeply about building a SaaS business and there are plenty of nuggets in every post that spark the inner intellect. It's truly an inspiration to watch them scale their community to such heights while keeping high-quality content at its core from their digital front porch! Goodluck to the entire Relay team on this launch! 💯
Astha Rattan 🌊
@pranav_goyal Thank you so much, Pranav! Incredibly kind of you. Very glad to hear this. :))
Krish | ChargeBee
@pranav_goyal Wow. Thank you, Pranav! 🙌
Akash Sharma 💭
@pranav_goyal Thanks so much, Pranav! That rings with immense kindness. Really appreciate such a heartfelt note!
Krishna
Thank You @pranav_goyal for your kind words :)
James Gill
When the folks at Chargebee asked me to share Relay on ProductHunt, I was excited, but also a little confused: surely it’s already been on ProductHunt? How could a resource and community this valuable not already have been shared here? I have participated in Relay as a reader, an asker of questions, and an answerer, and there’s something special about what’s happening here. The team running Relay are truly some of the most humble and wonderful human beings I’ve met on the web, and the level of transparency and quality of conversation going on, particularly in SaaS founder AMAs is unparalleled in my view. If you’re building a SaaS business or thinking about starting one, add Relay to your regular sites to visit. Trust me, you’ll be glad you did. And thanks to the Relay team for trusting me to share this!
Akash Sharma 💭
@jamesjgill 💛💛💛 James, a big, big fan here! Thank youu, as ever, for your support! I don't think Relay would be what it is today if it wasn't for your early votes of generous and kind confidence. Aand we've been grateful to have documented the admirably thoughtful founding path you've charted with GoSquared, across Relay's existence! Thanks so much, again, for all that you do! 🌻
Krish | ChargeBee
@jamesjgill Thank you so much, James! For hunting us and for being so incredibly supportive throughout this journey of building Relay. We owe a lot of what Relay is and is becoming to the generosity and spirit of founders like you.
Astha Rattan 🌊
@jamesjgill Thanks so, so much James! Always the kindest. :))
Abhishek Ajithkumar
Distilling the essence of some of these insights and lessons into visuals has been an incredible experience. And I’m amazed at the nuances that constantly come up and make the process equally rewarding and challenging. Thanks @cbkrish @astharattan @mrakashsharma and @kk87 for this great opportunity.
Krishna
I second @abhishek_ajithkumar2’s thoughts; designing and crafting Relay's visual identity has been a result of constantly being in awe of the reflections that are shared here.
Adi Patil
Congratulations on the launch! This is so cool. It is amazing to see founders sharing their stories in-depth and helping us understand how every startup story is unique. I personally also enjoy how the format invites us to spend our attention and time on a journey of learning that is richly rewarding. Excited to see this launch and for the world to consume this treasure trove. :)
Astha Rattan 🌊
@iamadipatil Thank you so, so much! How incredibly kind of you. 💛
Krish | ChargeBee
@iamadipatil Thank you, Adi! Very glad to read this. :)
Akash Sharma 💭
@iamadipatil Thankss, Adi!
Krishna
Thank you @ytvinay :)
Kavir Kaycee
When building any product I always recommend that you join a relevant community of founders/builders. And Relay is that for SaaS founders and teams. Go join the community today. Besides, the team behind Relay is amazing! All the best for the launch @cbkrish @astharattan and team 🚀
Krish | ChargeBee
@astharattan @kavirkaycee Thank you so much, Kavir!
Astha Rattan 🌊
@kavirkaycee Thank you, Kavir! Really appreciate your support. :))
Krishna
Thank you @kavirkaycee, it means a lot :)
Rajaraman Santhanam
Hey PH community, I'm Rajaraman, a co-founder at Chargebee. Super stoked (and proud) to finally share Relay with the world. Thank you, @jamesjgill! You're the best. :) We saved up for years before starting Chargebee, didn't begin with any vexing itch of our own but a team that wanted to build something meaningful together, and bootstrapped our way through the first couple of years. Those early decisions have definitely informed what Chargebee has become today. But our journey just wouldn't be possible if we were only tied to those very early decisions and the beliefs that led us to them. In fact, as far back as I can recall, each year has presented its own unique demands and has required us to adapt anew to different challenges. What has helped is deliberately and proactively finding ways to learn from founders on varied paths. Relay is an attempt to pursue the same goal, and is, indeed, something we wish existed earlier. I'm incredibly grateful to all the founders who've poured in their earnest and open reflections, in sessions that sometimes last multiple hours, to collectively further fellow founders. There are so many founder journeys to document and learn from. We believe Relay will be a repository of these for many founders who will build the future. We're just getting started. It has been a work of @mrakashsharma and @astharattan for quite sometime. My sincere thanks to everyone for giving shape to Relay. Looking forward to hear what you all think!
Anirudh
I stumbled upon one of the AMA through search results and was so surprised to see so many interviews, content from SaaS founders. Most of the content put out were from SaaS founders itself - hence all valuable, actionable content. I hope this site never goes down, thanks for the initiative!
Krish | ChargeBee
@anirudhmurali Thank you much Anirudh! So glad to hear that it has been useful for you. Really appreciate the kind words.
Akash Sharma 💭
@anirudhmurali Delighted to hear it, Anirudh, thankss!
Astha Rattan 🌊
@anirudhmurali Thanks so much, Anirudh! Your comment made my day. 😇
Srijan Paul
As someone who is part of a SaaS startup, this looks incredibly useful. Congrats on the Launch!
Akash Sharma 💭
@product_junky_at_knowdis Thank you, Srijan!
Krish | ChargeBee
@product_junky_at_knowdis Thank you Srijan, very glad to hear that!
Simo Lemhandez
Truly useful for anyone looking for great startup content!
Astha Rattan 🌊
@simolemhandez Thank you so much, Simo! Really appreciate your constant support. :))
Akash Sharma 💭
@simolemhandez Thanks so much, Simo! Glad we could host your insights on how methodically folk ships earlier this year.
Krish | ChargeBee
@simolemhandez Thank you so much, Simo!
Krishna
Thank you @simolemhandez :)
Dunlap Alyson
Thanks for sharing your product ?makers
Akash Sharma 💭
@dunlapalyson Thanks, Dunlap!
Krishna
Thank you so much @dunlapalyson :)
Astha Rattan 🌊
@dunlapalyson Thank you!
Krish | ChargeBee
@dunlapalyson Thanks so much!
Johan Steneros
Awesome. Will apply.
Akash Sharma 💭
@jsteneros Yay! Thanks, Johan!
Astha Rattan 🌊
@jsteneros Thanks! Looking forward to it. :))
Krish | ChargeBee
@jsteneros Awesome. See you on Relay soon!
Stanislav Dimitrov
Congrats on the launch! Big fan of what you are doing!
Akash Sharma 💭
@stanislav_dim Thanks so much, Stanislav! Appreciate your support. 🙌🏾
Astha Rattan 🌊
@stanislav_dim Thanks so much. Too kind!
Krish | ChargeBee
@stanislav_dim Thank you very much!
Krishna
Thank you @stanislav_dim :)
Jason McKee
Interesting idea. I've signed up for it. (BTW your sign up form is super snazzy).
Krish | ChargeBee
@jason_mckee Thank you, Jason! :)
Akash Sharma 💭
@jason_mckee @cbkrish Thanks, Jason! 🙌🏾
Krishna
Thank you so much :) @jason_mckee
Astha Rattan 🌊
@jason_mckee ah thankss so much!