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Wonderway COACH
p/wonderway-coachReal sales coaching on EVERY. SINGLE. CALL.
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Chris Messina

AI COACH - Automated sales coaching on every single call

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Our AI COACH listens to every single sales call, automatically fills in scorecards and identifies how you could improve your sales process - just like a real sales coach.

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Bowen Moody
Maker
📌
Hi everyone! I’m super excited to announce that Wonderway COACH is now coming out of beta and is officially available on our website! After 6 months of fine-tuning and testing the software with real sales teams from small startups to Fortune 500 companies, we truly understand the enormous potential in AI-driven sales coaching that isn’t currently being met by traditional conversation intelligence tools. THE PROBLEM WE'RE SOLVING We’ve spent the last 5 years building sales training products, we knew that sales coaching was broken. All of our customers were using conversation intelligence tools to record their sales calls but nobody had time to watch the recordings. They knew that the answers to some of their most important GTM questions were locked away in the calls but they couldn’t access them as it just took too much time to watch the calls and categorize the feedback. What surprised me is that everyone seemed to have been fooled by a common misperception. Conversation intelligence tools don’t coach—they merely facilitate the process for human managers. If managers don’t embrace them, their value effectively diminishes to zero. WHAT MAKES US DIFFERENT What makes us different to existing conversational intelligence tools is that we use large language models to analyze the calls rather than keyword analysis. This means we understand the full context of the call and can provide human-like feedback just as good as a real manager. WHAT IS IT? AI Sales COACH is the first and only automated AI-powered sales coaching software that listens to every single call, automatically fills in scorecards, and identifies how you could improve your sales process - just like a real sales coach. TOP FEATURES 1. Setup custom scorecards that follow your sales process 2. Auto-score every single call 3. See who is following the playbook 4. Instantly understand areas for improvement 5. See what top performers do differently 6. Integrated with your existing calling tools HOW DOES IT WORK? It’s completely free to try out! Sign up for a free account here and we will analyse the last 5 calls for each person on your team to give you immediate insights into what is going well and what is going wrong on your calls. Here’s the steps: 1. Connect it to your calling tool (e.g. Zoom) 2. Choose which calls you would like to analyse (e.g. cold call, discovery etc.) 3. Choose a scorecard or build your own (e.g. SPIN, SPICED, MEDDIC etc.) 4. Add people from your team 5. We will analyze 20 sales calls for free 💚⭐️FREE TRIAL⭐️💚 - ANALYZE 20 SALES CALLS FOR FREE: https://www.wonderway.io/ai-coach I would love to hear your feedback, and to see what COACH can do for your sales team! Bowen and the Wonderway COACH Team
Momcilo Stojkovic
@bowen_moody2 Honestly, I hadn't delved much into AI-driven sales coaching before, but your description makes it sound intriguing. How long does the initial setup typically take for a team?
Mafalda Johannsen
Maker
📌
I’ve tried using ChatGPT to score my sales calls and it doesn’t really work. What’s different about this?
Bowen Moody
Maker
@mafalda_johannsen Great question! Wonderway's SLICE (Sales-led Intelligence Coaching Engine) is the brain behind AI Coach. This revolutionary engine transforms an LLM into a sales coach. We’ve been building sales products for years and are now working with some of the top sales trainers in the world (e.g. John Barrows, Rich Harris, Kevin Gaither etc.) to ensure that it delivers feedback similar to that of a world-class sales coach.
Arjun Kashyap
Maker
📌
What types of calls can I score?
Bowen Moody
Maker
@kashyaparjun_ The coach can score multiple different types of sales calls (e.g. cold call, discovery, demo, negotation etc). It has built-in call detection so it can automatically identify what type of call it is and apply the right scorecard.
Mariam Avetisyan
I understand this product is focused on providing analysis of the sales calls, but how else does it compare to other conversation intelligence tools? So many of them on the market!
Bowen Moody
Maker
@mariam_avetisyan3 - Great question! But before I give you the technical details, I want to clear up a common misconception: conversation intelligence tools don't coach—they merely facilitate the process for human managers. If managers don’t embrace them by listening to calls and providing feedback manually, their value for coaching effectively diminishes to zero. The key limitation of traditional CI tools is that they only do keyword analysis. They do not understand the context of a call so a manager is still required to watch the calls for coaching. On the other hand, Wonderway COACH uses the most advanced large language models (LLMs). It understands context and gives feedback just like a real coach so managers do not have to listen to the calls anymore.
Amy Janse van Rensburg
Hi, first congratulations on the launch. Very well done! We are currently using Gong. Are there any differences to AI Coach?
Bowen Moody
Maker
@amy_janse_van_rensburg Gong is a great tool, and I’ve actually used it for many years. Nevertheless, like other CI tools, Gong lacks the ability to comprehend context, meaning that managers have to manually review calls to understand what’s going on. To be honest, we don’t really see Gong as a competitor. While its great for searching keywords in calls and revenue intelligence/forecasting, it doesn’t really provide coaching. Let me know if you’d like us to integrate with it to help you automate the coaching process and get more out of your existing recordings.
Taiki Iwasaki
Congrats on the launch! The more you progress in your career, the more important it is to have the opportunity to get objective feedback on our sales actions.
Shunsuke Sakata
May your new product be the start of a wonderful journey. Best of luck with the launch!
Stefano Zorzi
Congrats on the launch, what calling tools do you integrate with?
Bowen Moody
Maker
@stefanozorzi We have a native zoom integration and can integrate with the following tools via zapier: Hubspot, Salesloft, Aircall, Chorus, Dialpad, Cloudtalk, Close and Ringcentral.
Hikaru Nagashima
There are quite a few tools for analyzing sales talks and AI-driven analytics (even Zoom recently introduced such a feature). I wonder if the advantage here lies in the UX of the scorecard?
Bowen Moody
Maker
@hikaru_nagashima - thanks for checking out the product :) there's a whole category of sales analytics tools called conversation intelligence (e.g. Gong, Chorus, ZoomIQ). However, the key difference is that they only allow managers to search for keywords in the call. They do not understand the context of a call so a manager is still required to watch the calls for coaching. The key difference with our product is that we are using LLMs to analyse the calls so it understands context and gives feedback just like a real coach so managers do not have to listen to the calls anymore. I also saw that zoom released some AI features but this is just for call summarisation. It doesn't give any feedback in terms of how the sales rep performed.
Vesa Laakso
Really cool to see you addressing a real sales coaching problem. How did you handle the security measures?
Bowen Moody
Maker
@vesa_laakso thanks! We take transcript security very seriously. Our systems utilise Microsoft Azure’s APIs and the Google Cloud Platform, employing encryption, access controls, and secure connections through SSL/TLS protocols. All data, including call transcripts, is protected with AES-256 encryption at rest. Your privacy is crucial to us, and rest assured, Microsoft Azure doesn't use your transcripts to improve their services.
Constantin Wintoniak
@bowen_moody2 Congrats on the launch and the product. May I ask: How language agnostic is this in terms of it's capability to understand conversations and provide feedback?
Bowen Moody
Maker
@wintoniak - We support the following languages: Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.
Rouven Herzog
Can I integrate Coach with Zoom?
Bowen Moody
Maker
@rouvenherzog - Yes! - it just takes 2 mins. Sign up here: https://alpha.wonderway.io/signu... We will automatically analyze your first 20 calls for free to help you understand your main strengths and areas for improvement (or for someone else on your team)
Sebastian Stockmarr
Congrats on the launch to the whole team! Do you already have any numbers on how much this improves performance?
Bowen Moody
Maker
@stockmarr Yes! For most customers, we're getting 5-10% increase in conversion rates but we managed to get a 39% (!) increase with one customer during our beta. You can read more about here: https://www.wonderway.io/success...
João Faísca
This is great to see who is actually following our new playbook, super cool!
Bruno Taut
Congrats on the launch! How accurate is the feedback?
Bowen Moody
Maker
@nazar_begen1 Completely untrained the coach is 80-90% accurate when it comes to identifying the key gaps that sales reps need to improve (what you get with the product as part of the free trial out of the box). Once its trained on the companies data it’s 90-100% accurate (what we offer to paying customers).
Carlos Woodward
This is very exciting, really looking forward to test its potential. Great job!
André J
This is definitely the future! But also makes sales calls almost algorithmic, no? Won't the pendulum swing back to more eclectic sales calls, once users starts to get teflon skin against "recipe" sales calls?
Bowen Moody
Maker
@sentry_co Great point Andre! Especially for the early stages of the sales process (especially cold calls, discovery, demos) most companies have a playbook for how they expect the calls to run. These are usually the stages that most of our customers are using Wonderway as they want to make sure that they are hitting on key points during these calls. As deals progress later in the funnel (e.g. negotations) then they are less likely to follow a consistent process. That being said, its important to point out that our coach isn't looking for people to follow scripts word for word. Its usually just looking for key points in the call. For example in a discovery call it will often look for: - Did the sales reps identify a key pain point for the customer? - Did they explain how the product can solve that pain point? - Did they book a next step? This still leaves alot of flexibility for how the sales rep achieves these goals to suit their own style while still making sure that they are achieving the key objectives of the call.
Ayesha Awan
Great job on the launch of AI COACH! The product is fantastic and is sure to help sales teams improve their performance.
Bowen Moody
Maker
@ayesha_awan1 thanks Ayesha! Its been great that you have been using the product and sharing feedback!
Denis Pavlovsky
Having utilized Wonderway.io, I can affirm its transformative impact on sales training. Through AI, it pinpointed the exact areas my sales team needed to improve, offering personalized coaching that markedly enhanced our performance. The real-time feedback on every call, along with auto-scoring, provided invaluable insights into our sales strategies. Moreover, the machine learning-driven training significantly accelerated our onboarding process, leading to a noticeable uptick in conversion rates. The platform's capabilities not only refined our sales approach but also saved us time and resources. I highly recommend giving Wonderway.io a try for anyone looking to optimize their sales operations.
Bowen Moody
Maker
@denis_pavlovsky thanks for joining us as an early beta user!
Christopher Merrill
Bowen - smart. When reviewing calls I usually end up just putting them on as I would a podcast and know 100% I am distracted and not actively listening OR I am actively listening but tough to get good insights and synthesize for advice. ANYTHING that solves this problem is worth a look.
Bowen Moody
Maker
@christopher_merrill 100% agree. Just even IF sales managers take the time (which is rare) they usually aren't taking it seriously. In most cases, our AI coach is way more accurate that a human as it never gets tired!