Dovetail

Dovetail

The AI-first customer insights hub
28 reviews2 shoutouts
466 followers

What is Dovetail?

Dovetail is the world’s leading customer insights hub, giving thousands of teams the answers they need to build the next big thing. By centralizing user feedback and providing smart features that uncover valuable insights faster, Dovetail helps you identify problems faster, prioritize roadmaps more confidently, and supercharge your strategy to make better product decisions. From user interviews to sales calls to support tickets and beyond, transform messy customer data into insights that scale.

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4.32/5 based on 28 reviews
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Maker reviews of Dovetail

Sharbo
Ray
used this to buildSharboSharbo
(370 points)
We use Dovetail to centralize all our user insights and streamline our workflows. It has been invaluable in organizing user interviews and insights throughout our product development. We'll also leverage it to record feedback and gather insights post-launch.

Reviews

Ondřej Zmek
1 review
I want to warn everyone about using Dovetail. Why is that? About three months ago, I decided that we, as the UX team in our company, could try Dovetail to analyze user test recordings. We started with the free version and everything went well. We had over 6 projects in Dovetail, over 30 recordings, and we tried out the transcribing feature and sharing the output across the company. We loved it and I started to convince my boss to upgrade to the paid version. My boss agreed and we looked forward to using Dovetail to its full potential. And then. Nothing. When I tried to log into my account on Monday, all I got was a message that my workspace had been disconnected. After three days of email exchanges with tech support, I learned that our workspace had been deleted and that they were sorry. And that's it, we lost our work for the last 3 months, so I can't recommend Dovetail to anyone because you never know when they'll delete everything you've done.
Hannah Remde
2 reviews
Good tool for collecting all user feedback, interviews, and tracking themes.
Jeremie Gluckman-Picard
1 review
I've used Dovetail in my community building work to gather customer facing data from calls to survey results and create reports for internal stakeholders. It helps to have a central place to gather everything.
Constantino Co
1 review
The features have great potential. It is a great productivity tool, saving tons of my time manually transcribing the video. On the other hand, when I tag codes to the transcript it feels like something is missing making it hard to write codes and the interface changes a lot making it harder for me to use. I love the interface way back in early 2021.
Iva Fingerová
1 review
It helps us with everything we need so far. But I got you on my radar now :)
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