What is Knowledge Base?
LiveChat Knowledge Base is a tool that allows building both an internal database for your agents and an external public help centre for customers. You can “stuff it” with data and help both agents and visitors find information in a snap. The internal widget is also equipped with AI support that suggests articles answering customer queries.
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Knowledge Base Smart knowledge base to support your customers and agents
Launched on September 11th, 2018
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Knowledge Base - Smart knowledge base to support your customers and agents
LiveChat Knowledge Base is a tool that allows building both an internal database for your agents and an external public help centre for customers.
You can “stuff it” with data and help both agents and visitors find information in a snap. The internal widget is also equipped with AI support that suggests articles answering customer queries.
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